General Terms and Conditions (GTC)

 

1. Scope of Application

1.1 These General Terms and Conditions (AGB) apply to contracts for the rental of hotel rooms and all other services and deliveries provided by IGLU CAMP SERVICE GMBH or PAREYDIES BETRIEBS GMBH (hereinafter referred to as „Hotel“ or „IGLU CAMP“) in connection with the accommodation of the customer (hereinafter referred to as „Customer“). IGLU CAMP SERVICE GMBH applies to services at the Iglu Camps in Templin, Triolago, Eider, and Fachbach; PAREYDIES BETRIEBS GMBH applies to services at the Iglu Camp in Tangermünde.

1.2 The hotel accommodation contract includes all services provided by the hotel in connection with the accommodation of the customer, including room rental, meals, use of facilities, and other services offered by the hotel.

1.3 Subletting or further renting of hotel rooms or their use for purposes other than accommodation requires prior written consent from the hotel. Section 540, paragraph 1, sentence 2 of the German Civil Code (BGB) is excluded, unless the customer is a consumer within the meaning of Section 13 BGB.

1.4 The customer’s terms and conditions only apply if explicitly agreed upon in writing.

2. Conclusion of Contract, Contract Partners, Limitation Period

2.1 The contracting parties are IGLU CAMP SERVICE GMBH or PAREYDIES BETRIEBS GMBH and the customer. The contract is concluded when the hotel accepts the customer’s request. A confirmation of the booking by the hotel is not necessary but may be provided.

2.2 Claims against the hotel generally expire one year from the statutory beginning of the limitation period, unless it concerns claims for damages or other claims based on intentional or grossly negligent breach of duty by the hotel.

3. Services, Prices, Payment, Offsetting

3.1 The hotel is obliged to provide the rooms booked by the customer and to perform the agreed services.

3.2 The customer is obliged to pay the prices agreed or applicable for the room rental and all services provided by the hotel. This also applies to services provided by third parties and paid for by the hotel.

3.3 The prices include the taxes and fees applicable at the time of the contract conclusion, except for local taxes such as city tax, which are to be paid by the guest. Any change in the statutory VAT or the introduction, change, or abolition of local taxes after the conclusion of the contract leads to a corresponding adjustment of the prices. This applies to contracts with consumers only if the period between the conclusion of the contract and the fulfillment of the contract exceeds four months.

3.4 The hotel may adjust the prices in the event of changes, such as a reduction in the number of rooms or the duration of stay.

3.5 The hotel may require an advance payment or security deposit. The amount and payment deadlines must be set in writing in the contract.

3.6 The customer may only offset a claim against a claim from the hotel if the claim is undisputed or legally established.

3.7 Hotel invoices are due immediately upon receipt without deduction. If payment on invoice has been agreed, it is to be paid within 10 days.

4. Customer’s Right of Withdrawal (Cancellation, No Show)

4.1 A cancellation by the customer is only possible if a corresponding right of withdrawal has been agreed upon in the contract or if the hotel explicitly agrees to a contract cancellation.

4.2 If a free cancellation period has been agreed between the hotel and the customer, the customer may cancel the contract free of charge within this period.

4.3 If the cancellation is made after the expiration of the free cancellation period or no right of cancellation has been agreed, the customer remains obligated to pay the agreed price. However, the hotel is required to consider any income lost due to the non-usage of the services and any savings on expenses.

4.4 In the event of non-usage of the service (No Show) without prior cancellation, the customer is also obliged to pay the agreed price. In this case, the hotel may demand a flat-rate compensation of 90% of the agreed price for overnight stays with or without breakfast, as well as for package arrangements. The customer may prove that the hotel is not entitled to or is entitled to a lower compensation.

5. Hotel’s Right of Withdrawal

5.1 The hotel may withdraw from the contract if the customer is in default with the payment of the agreed advance payment and does not make the payment even after a reasonable grace period.

5.2 The hotel may withdraw from the contract for a valid reason, particularly if force majeure or other unforeseeable circumstances make it impossible to fulfill the contract or if the security or reputation of the hotel is at risk.

5.3 A legitimate withdrawal by the hotel does not entitle the customer to claim damages.

6. Room Availability, Handover, and Return

6.1 The hotel makes the booked rooms available from 3:00 PM on the agreed arrival date. An earlier check-in is only possible by prior arrangement with the hotel.

6.2 The rooms must be vacated by the customer no later than 10:00 AM on the agreed departure date. For late return of the room, the hotel will charge a fee of 50% of the room price until 6:00 PM and 90% of the room price from 6:00 PM onward.

7. Hotel’s Liability

7.1 The hotel is liable for damages caused by intentional or grossly negligent breaches of duty by the hotel or its agents. The hotel is fully liable for damages to life, body, or health.

7.2 The hotel is liable for items brought in according to legal regulations. It is recommended to store valuables in the hotel’s safe or in a separate safe.

7.3 The hotel is only liable for damage to vehicles parked on the hotel parking lot if an express safekeeping agreement has been made.

7.4 The hotel does not accept liability for the storage of mail and packages. However, the hotel assumes responsibility in accordance with legal regulations if a separate agreement is made.

8. Final Provisions

8.1 Amendments and additions to the contract or these AGB must be made in writing.

8.2 The place of performance and exclusive jurisdiction for commercial transactions is the location of IGLU CAMP SERVICE GMBH or PAREYDIES BETRIEBS GMBH in Elbe-Parey OT Parey.

8.3 German law applies. The application of the UN Sales Convention is excluded.

8.4 In case of disputes with consumers, the customer may use the online dispute resolution platform of the European Union: https://ec.europa.eu/consumers/odr/.